A 50% non-refundable deposit is due to begin designs and final payment is due before approved designs are delivered. Rush orders are due up front. Must have all content ready before work begins.

We accept all major credit cards, debit cards, Paypal, and bank transfers. We invoice through Square.

Our prices include 1 Concept and 2 revisions. Once you have exhausted your 2 revisions, each additional revision or new concept is $$95 per revision. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $35 (this even includes typos that may have been a mistake on our part). Be sure to proofread before giving the go to finalize the design.

Yes. We offer several different packages, which includes logo design packages, branding packages, author packages and more!

Our services include, logo design, branding, event design and more. A full list of our services and prices can be found on our SERVICES page.

We will make up to 3 attempts to contact you once you’ve received your project preview. After 90 days, your project will be considered final as is and your balance of payment will be due immediately. No edits will be made and no future requests will be initiated until your account is back in good standing.

If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), EPS, AI, PDF, and flattened PSD.

Yes, Native PSD Files (Source Files) are available for purchase and have a fee of $150. Please note, the PSD file includes all the layers of the finalized artwork and will be released once payment is received.

No, not the actual artwork files (Native PSD Files) unless agreed upon or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.

Yes. We can schedule a complimentary 15 minute consultation for all new clients. We are available Mon-Fri between 5PM – 7PM and Sat between 10AM-2PM. Once your needs have been communicated we will send an invoice out to you. Or you can schedule a branding consultation at a rate of $50 per hour.

Yes. Our standard turnaround is 5-7 Business Days. There is a +$65 fee for expedited 3 Business Day designing. 1 Business Day designing is a +$95 rush fee. These fees are due in full, up front with the delivery of content. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printer.

Refer a new client and upon completion of their design service, you will receive 20% off of your next design project.*

*Note: 20% discount is applied to projects of $200 or more.

Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.

Logo Design: 10 to 15 business days

Brand Design: 4-6 weeks

Flyer Designs: 5 -7 business days

CD/DVD Artwork: 5-7 business days

 

We do not guarantee a completion date for any project. We work with an average of 10 clients at a time and though we are able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something expedited, please reference our Rush fees.

The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Purple Olive Creative and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. If at a later time a request is made to complete a prior cancelled or postponed project, a new turnaround time will be established. Please refer to WHEN WILL MY DESIGNS BE DELIVERED?

We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. Our current response time is 24-48 hours.

We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.

Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue.

Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to Purple Olive Creative and the project will be cancelled without notice.

Client has 10 days to make their final payment once the project is complete or a $100 late fee will be applied for every week that the client is late after that time.